We're here to help

A quick guide to getting your family set up — from first registration to your first Sunday on the sand.

Find your club

You don't need an account to look. The club directory is open to anyone: search it, open your club's page, and read what it's taking applications for and what a place costs. Each club's page also links what's on — its season calendar of program dates, beach days and events, which is dates and events only and never names a young person. Your club will often share a link straight to its own page instead.

How to register

Start from your club's page and choose Apply. You create your account as part of that, and the application walks you through the rest: your children, your contacts and nominated adults, the season's consents, and any documents your club asks for. One pass covers every child in your family. Every club asks for a SurfGuard ID — your Surf Life Saving Australia (SLSA) member ID — for you and for each child. Each one is checked against the club's membership records before you can send, and you'll find them in the SLS Members Area. If someone has only just joined, the club has to update its records first.

Someone nominated me

If a parent has added you to their child’s registration — as a co-parent, for pickup, as an emergency contact — you’ll get a text naming them and their club. To take it up, create your account with your own email address, confirm that address, then confirm the mobile number the parent gave. The nomination finds you at that point and appears on your family page. A co-parent has one more step: accepting it, which is what turns it on.

You sign in with your email address, not your mobile number — the number is how the nomination reaches you and how the club contacts you. Nominations don’t wait indefinitely, so it’s worth doing soon after the text arrives. If you weren’t expecting it, check with the parent who named you before going any further.

Signing in

With your email address and a password. Prefer not to keep one? Ask for a sign-in link and we email it to you. Your mobile number is never the first thing you sign in with — it’s how your club reaches you, and you verify it once with a texted code. The primary parent needs a verified number before an application can be sent.

If you take on a club or program role, you add a second check when you sign in. A role that handles money, other people's roles, safeguarding or the club's settings needs an authenticator app every time you sign in, and the app replaces any texted code. Other roles can use a code texted to your mobile. So for some role holders the mobile number is part of signing in, even though it is never the first step.

Paying fees

When a place is confirmed for your child, your club sends a payment request with the exact amount. The amount is set when the registrar approves the application and confirms your child's group — not when you apply. After that, it changes only if the group changes while you're still unpaid. If that happens, your club sends the request again with the new amount. Follow the secure Stripe link to pay. You'll have a clear window to do it, and we remind you by email and text before it closes.

Working with Children Checks (WWCC)

If you take on a club role that involves working with children, your club records your check — the type and the expiry — and NipperHub watches the date from there. Victorian checks are the ones it can record today, so if your club is in another state it will say so rather than file a check it can't date properly. Some people are cleared another way (registered teachers, for instance); your club can record that instead. Applying as a parent doesn't need a check unless your club says otherwise.

Keeping NipperHub handy on your phone

There's nothing to download — NipperHub runs in your phone's browser. If you'd like it closer to hand, your browser can save a shortcut to your home screen (look for Add to Home Screen). That's a bookmark rather than an installed app, so tapping it opens NipperHub in your browser like any other page.

Still stuck?

Your club is the fastest path for anything about your season — programs, fees, groups. For anything about NipperHub itself, write to support@nipperhub.com and a person will get back to you.